Health Focus is committed to your privacy. The information we have about our customers is protected and secure and we work diligently to ensure that preferences regarding the use of your information are honoured.
This Privacy Policy explains the types of personal information we collect and how we use, store, protect and disclose that information.
In this Privacy Policy, your "personal information" means information that could allow you to be identified. This typically includes information such as your name, address, username, email address, telephone number, or IP address.
Personal information may be derived from different sources, including information that you give us directly. We may collect personal information from you directly, e.g. when you sign up to receive information, use applications, or licence a product or service from us.
We use cookies on our website.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
We use your personal information:
- to provide you with products, services or information that you request from us
- to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a similar product or service within a reasonable timeframe
- to respond to your queries or comments
- to improve our products and your experience with our products to personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity
Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons.
In order to protect information from accidental or malicious destruction, when we delete information from our services we do not immediately delete residual copies from our servers or remove information from our backup systems.
You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide you with the information necessary to opt out.
As a general rule, we do not share your personal information with anyone outside of Health Focus. However, we may share your personal information with trusted third parties, where:
- third parties required to deliver a product or service to you, such as medical claims that you have authorised.
- law enforcement or government authorities where they have followed due legal process to request us to disclose the information
- third party providers of services to Health Focus, such as data processing
If we do share your personal information with a third party, we shall use our best efforts to ensure that they keep your information secure, and that they only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations.
We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same.
Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.
Health Focus uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our site. In case of a security breach we will inform and cooperate with the South African Authority.
If you have any questions, comments or concerns about how we handle your personal information, please contact us at info@healthfocus.co.za.
You have the right to tell us if you:
- don't want to be contacted in the future by us
- would like a copy of the personal information we hold about you
- would like us to correct, update or delete your personal information in our records
- wish to report any misuse of your personal information
In all cases, we provide you with a copy of the Health Focus licence agreement that contains your personal information as provided to us and updated from time to time.
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on this website.