Knowledge base: answers to common Eminance questions

This facility can be activated by completing the relevant forms which can be obtained from our support team or via our admin team, once the form is returned, we will issue you with a user name and password which can be populated by going to Ecommerce- Email and Sms- Sms setup.

As per Point #4 of our Terms and conditions we require 90 Days written notice including Practice name, number and reason for cancelling. At the point that we receive your cancellation, that notice serves as cancellation of the agreement and the licence to use our program.

You may have changed your email address, your mailbox may be full or it may have been re-routed to your “junk mail” folder. As an automatic email is sent to all our clients with a reminder invoice for the debit order to be deducted on the first working day of the next month, please ensure that we are aware of any changes to your email address.

We are an inbound call centre. The call centre number is a share-call, giving priority to inbound numbers. Generally, the call centre only has time to return calls long after you have left work.

In the Health Focus program when using Healthbridge, I get the error message “Could not update your PMA details, contact your PMA when sending claims in Health Focus”.

Before calling Healthbridge, this may solve the problem;

Close both the programs
Rename the feedback file to old and recreate it…under Hbridge\HSuite3
Check if the Updater.cfg exists in root of the C: drive with the correct location of the HBupdater.exe
Do a backup and run the all the data checks in Health Focus (Re-Indexing and packing, Check data, data restructure)

Ensure that a backup has been made then in Eminance go to the maintentance option found on the top of the home screen, select Tariff recalculation facility, select the base rate, then select the rate you wish to update, select the simple option and then choose if you would like to plus minus or copy the rate, select your percentage, once ready you can click the go icon, this will start the updating process. Once completed please do a spot check on tariff your tariff codes to ensure the update was correct? If you have any issues with this process, please feel free to contact our support team on 0877508157.

To print a single statement for one patient, go to Patient Wizard, enter the account number or search for the necessary account, once selected, click on the statement option and then tick the full statement option and print. For a statement run, select Admin menu on the home screen of Eminance and then select statements, you will see a tick box that reads 'Print zero balance statements' and print.

There are multiple ways to send bulk sms's in eminance, the simplest option would be to create a mail merge letter and then sms this to the patients.
To create a mail merge, select the admin menu on the home screen and then select Mail Merge.
if you already have a message set up then this can be selected in the letter drop down menu, for a new letter, click the binoculars and then white page on the on the letter look up menu. give you mail merge a name and select the letter type as sms. proceed to type your message and use the variables presented to auto populate unique demographic information per account. once your letter is saved, it can be selected in the letters drop down, the destination drop down will be changed to sms. to now send that mail merge letter, use the icon called Merged all, this will give you a pop up listing the sms accounts and number of sms's to be sent, click the cell phone and this process will complete. If you have any issues with this process, please feel free to contact our support team on 0877508157.

This just means that the eClient is not communicating with the eServer. Start up eServer and you should be able to access eClient. If the error is occurring on a network machine , close the error message , click on FILE AND THEN SETUP , and make sure that the IP address filled in is the same as the server machines IP address.

Make sure that Interbase Server Manager is running

Open Gbak scheduler by double clicking on the icon on your taskbar. Now select a backup task. Click on the button that resembles a lightning bolt. A screen will pop up asking "Are you sure you want to backup task now ? " , say yes , a terminal window will pop up indicating the backup is being made. When the terminal window closes, it means that the backup is complete.

From the Eminance main menu , click on E-Commerce , then click on Healthbridge on the right hand side, go the Healthbridge message centre, then on the top left , click on the Additional button , and then click on Toolkit. This will resolve the problem.

Extract medprax zip file to: C:\Program files\Health focus\Eminance Server\Download. From the Home screen go to E-Commerce > Download > make sure that a black arrow is on the left.

Make sure that your database path is correct and that your IP address is static The database path should be in the following format: Server IP Address followed by the database path (eg) 127.0.0.1:C:\Database\h2k.gdb

First check that the reports you need printed are setup, this can be done by going to Utilities - Defaults- Auto reports - Defaults.Here you can select the monthly reports you would like to auto print, you will also be able to setup your daily prints here as well.
if you would want to print these auto reports then click on Reports-auto reports then select either the monthly or daily report set and select print, you will be prompted to proceed one more time and by clicking yes the reports will print.

A credit note can be done by opening the Patient wizard, selecting the account and then selecting the credit note option on the right hand side of the panel. once opened you can select to convert an invoice to a credit note, this will populate the grid with the details of the invoice, once double check and happy to proceed, please fill in a credit note reason and then hit save, if stock appeared on the invoice, once credit noted these stock items will be added back into your stock.

Install the latest version of adobe.

Check dicom worklist in Services Check erserver running in processes ( task manager) In the Sequel Server make sure eServer is writing to the worklist ( Double CLick Databases . double click Worklist - write the query: select * from visit where visitdatetime = '2021-07-07' ( enter the date for that specific day ) .

Check dicom worklist in Services Check erserver running in processes ( task manager) In the Sequel Server make sure eServer is writing to the worklist ( Double CLick Databases . double click Worklist - write the query: select * from visit where visitdatetime = '2021-07-07' ( enter the date for that specific day ) .

This error usually appears when sending out emails from eminance. When receiving this error, It means that the system32 DLL files, especially WPDF300a.dll has not been extracted. These files are located on the Eminance cd in the update folder. Amongst all the files in the update folder the four system32 files that need to be extracted are the Fingerprint.zip, Intellicadlls.zip, Nexiondlls.zip, and the WPDF300a.zip. These four files need to be copied from the Eminance CD to the Windows\System32 folder. Follow the images provided to complete the task of extracting the four system32 dll files

The Tariff update is usually done once per year, or when new tariff prices have been released. We have written an easy to use tariff assistant that will assist you to download these new tariff codes and prices into your Eminance. All you need to do is ensure that you have received the latest and relevant tariff price list in a CSV format from the medical aid, and have it stored in a discoverable location on your computer. You can receive the Tariff Assistant application by calling into the Health Focus call centre on 087 750-8157 and requesting it.

This application can be stored on your desktop of your computer. If you have all the files saved on your computer and have received the Tariff Assistant, you may then proceed to update your tariffs by opening the Tariff assistant, then selecting your database and logging in. You can then select the yellow folder and select the tariff file, once loaded you will populate the options, Select the rate to apply, select the practitioner, select the rate that will be updated. you can also decide to update descriptions by ticking the box. you can then proceed to insert codes and then update codes, when this process completes log back into eminance and do some spot checks on your tariffs to ensure that the latest prices are in order.

The Backup & Restore serves as a maintenance utility; this process includes making a back up of your database then restoring the database while compressing the data to ensure that your database remains in good health. to run this process a separate exe is used called H2KutilX this can be obtained from our support centre but is always included in your Emimance installation. Ensure that the Eminance server is logged out and closed and that all users are out of eminance, this process cannot run whilst you work. Open H2kUtilX, select the option that says backup and restore, Database type select Firebird, select the white button on the section below and select the database, if you notice that the FBgbak path is blank then populate it with C:\Program Files (x86)\Firebird\Firebird_3_0\GBAK.EXE after this you can then proceed to select go.

his error usually comes up when logging into the e-Server, and is caused by the user not using upper case when entering the password. Password and user names are case-sensitive. The default Username is ADMIN and the default password is HEALTH Always ensure that the Caps Lock light on your keyboard is on, if you still experience this error message then please contact our support centre on 0877508157

o perform a manual update. Copy the content of the update folder ( found on our FTP SITE or via our support centre) and paste it in the update folder located in c:\program files(x86)\health focus\eminance server\update. Then the following four files gets extracted to c:\windows\system32. The files are;
fingerprint.zip
intellica.zip
nexion.zip
wpdf300A.zip
Then the following files gets extracted to c:\program files(x86)\health focus\eminance
DE050612
EC050612
H2K050612
H2KDEF050612
HD050612
HM050612
HR050612
ME050612
OP050612
H2KScan.dll
Then extract the file ES050612 to c:\program files\health focus\eminance server. When extracting always replace any files that it prompts to replace. You will then need to copy the contents of the scripts folder found on the CD and paste them in the scripts folder located in. c:\program files\health focus\Eminance server\ scripts. After all the files have been extracted and copied into the correct directories, you may then log in to Eminance starting with the e_Server. On the e_Server you will be prompted to run the new scripts, and must choose "Yes". When you have completed this, then the update will be complete.