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Welcome to the Health Focus knowledge-base. This section holds the most frequently asked questions on our programs. You are also invited to contact our call centre should you require additional help. Our call centres are open between 09h00-17h00 Monday-Friday on 087 750-8157..

How can I activate the SMS and Text facility in Eminance?

Your program already has the SMS facilities built into it. All you need do is contact our call centre on 087 750-8157 and we will provide you the access codes.

What are your cancellation requirements?

As per Point #4 of our Terms and conditions we require 90 Days written notice including Practice name, number and reason for cancelling. At the point that we receive your cancellation, that notice serves as cancellation of the agreement and the licence to use our program.

Why did we not receive our monthly invoice?

You may have changed your email address, your mailbox may be full or it may have been re-routed to your “junk mail” folder. As an automatic email is sent to all our clients with a reminder invoice for the debit order to be deducted on the first working day of the next month, please ensure that we are aware of any changes to your email address.

Why can’t the support agents call me back?

We are an inbound call centre. The call centre number is a share-call, giving priority to inbound numbers. Generally, the call centre only has time to return calls long after you have left work.

Healthbridge gives the error “Could not update your PMA details"

In the Health Focus program when using Healthbridge, I get the error message “Could not update your PMA details, contact your PMA when sending claims in Health Focus”.

Before calling Healthbridge, this may solve the problem;

Close both the programs
Rename the feedback file to old and recreate it…under Hbridge\HSuite3
Check if the Updater.cfg exists in root of the C: drive with the correct location of the HBupdater.exe
Do a backup and run the all the data checks in Health Focus (Re-Indexing and packing, Check data, data restructure)

How to do a percentage increase of the tariff rate

Request a file ratesupdate.exe from us Do a backup of your data, check your database path and then execute the increase on the selected practice rates using the ratesupdate.exe file

How to print a statement on zero balance account

Go to: Main screen| Patients| statements Enter the single account number and enter -9999.99 on the minimum balance option below the single account and tick the statement from history option on the right hand of the screen.

How to send bulk sms to everyone on the system

Tick the only patients with cell phone option and chose the letter you want to send.

When I start up E-Client a message pops up saying "connection refused"

This just means that the eClient is not communicating with the eServer. Start up eServer and you should be able to access eClient. If the error is occurring on a network machine , close the error message , click on FILE AND THEN SETUP , and make sure that the IP address filled in is the same as the server machines IP address.

When I start up eServer , a message pops up that say "h2k does not exist or is in an invalid format"

Make sure that Interbase Server Manager is running

How do I create a backup using GBAK Scheduler ?

Open Gbak scheduler by double clicking on the icon on your taskbar. Now select a backup task. Click on the button that resembles a lightning bolt. A screen will pop up asking "Are you sure you want to backup task now ? " , say yes , a terminal window will pop up indicating the backup is being made. When the terminal window closes, it means that the backup is complete.

I get an error "dynamic SQL error -104" when trying to send Healthbridge claims.

From the Eminance main menu , click on E-Commerce , then click on Healthbridge on the right hand side, go the Healthbridge message centre, then on the top left , click on the Additional button , and then click on Toolkit. This will resolve the problem.

How to do a medical aid Medprax download in Eminance

Extract medprax zip file to: C:\Program files\Health focus\Eminance Server\Download. From the Home screen go to E-Commerce > Download > make sure that a black arrow is on the left.

How to link workstations to the server machine

Make sure that your database path is correct and that your IP address is static The database path should be in the following format: Server IP Address followed by the database path (eg)\Database\h2k.gdb

How to reprint monthly reports if the printer stopped working during the month end process.

To re-print the monthly report set. |Go to report auto reports | print Monthly report set

How to do a credit note

The optometry credit notes are identical to that of the invoicing, except the transactions are reversed and therefore when issuing a credit note stock will put back into stock and the patients account will be credited and not debited. You have the facility within the credit note to convert an existing invoice to a credit note and this is done by clicking on the additional button and selecting the convert invoice option. You also have the ability to access the allocation screens from this window.

Class not registered reported in Radiology

Install the latest version of adobe.

Radiology: eClient hang on active x when starting up

You need to manually extract the following files:, ; and to the C:/Windows/system32 (or syswow depending on operating system).

Radiology: Patient is not pulling through to the worklist

Check dicom worklist in Services Check erserver running in processes ( task manager) In the Sequel Server make sure eServer is writing to the worklist ( Double CLick Databases . double click Worklist - write the query: select * from visit where visitdatetime = '2021-07-07' ( enter the date for that specific day ) .

Error Message: PDF DLL File does not exist.

This error usually appears when sending out emails from eminance. When receiving this error, It means that the system32 DLL files, especially WPDF300a.dll has not been extracted. These files are located on the Eminance cd in the update folder. Amongst all the files in the update folder the four system32 files that need to be extracted are the,,, and the These four files need to be copied from the Eminance CD to the Windows\System32 folder. Follow the images provided to complete the task of extracting the four system32 dll files

How do I do a tariff update?

The Tariff update is usually done once per year, or when new tariff prices has been released. We have written an easy to use tariff assistant that will assist you to download these new tariff codes and prices into your Eminance. All you need to do is ensure that you have received the latest and relevant tariff price list in a CSV format from the medical aid, and have it stored in a discoverable location on your computer. You can receive the Tariff Assistant application by calling into the Health Focus call centre on 087 750-8157 and requesting it.

This application can be stored on your desktop of your computer. If you have all the files saved on your computer and have received the Tariff Assistant, you may then proceed to update your tariffs.

How do I backup and restore data from Eminance

The Backup & Restore serves as a maintenance utility, and is usually used when doing month-end, or even before updating Eminance to a later version. It is recommended that backups are performed daily.

The User exists as an Interbase User but not as a User on this Database.

This error usually comes up when logging into the e-Server, and is caused by the user not using upper case when entering the password. Password and user names are case-sensitive. The default Username is ADMIN and the default password is HEALTH Always ensure that the Caps Lock light on your keyboard is .

How do I perform an Eminance Update

The quickest and easiest way to do an update is to click on the Update option from the help menu. This option will update your system.

However, you can also perform a manual update. On the cd copy the content of the update folder and paste it in the update folder located in c:\program files\health focus\eminance server\update. Then the following four files found on the cd in the update folder gets extracted to c:\windows\system32. The files are;
Then the following nine files also found on the cd in the update folder gets extracted to c:\progrm files\health focus\eminance

Then extract the file ES020703 to c:\program files\health focus\eminance server. When extracting always replace any files that it prompts to replace. You will then need to copy the contents of the scripts folder found on the CD and paste them in the scripts folder located in. c:\program files\health focus\eminance server\ scripts.
 After all the files have been extracted and copied into the correct directories, you may then log in to Eminance starting with the e_Server. On the e_Server you will be prompted to run the new scripts, and must choose "Yes". When you have completed this, then the update will be complete. Always make a backup before you do start the update. Also validation plus backup & restore before you start the update.